GENERAL
The Kathleen Whitaker brand and jewelry designs are protected under United States
copyright protection and the designs are protected under trademark registration and
patents pending with the United States Patent and Trademark office.
Should you have any additional questions about your potential order beyond the information
provided on our site, with regard to our products (quality, quantities, materials, etc.)
or purchasing (expedited shipping, shipping costs, etc.), we may be reached
via email at info@kathleenwhitaker.com and encourage you
to contact us before you finalize your transaction.
CLASSIC COLLECTION
All items are solid 14-karat gold including posts, clasps, and earring backings.
Where noted, some styles are rendered and available in sterling silver.
All earrings are sold INDIVIDUALLY (with few exceptions noted).
To purchase a pair of earrings, please order a quantity of “2”.
THE STONE COLLECTION
All of our Stone Collection jewelry should be worn and handled with care!
Every aspect of the pieces in our Stone Collection are fabricated, assembled and finished by hand.
And we have specifically chosen to use unique, natural materials and gemstones whose properties feature
natural texture, inclusions and coloring that can differ from stone to stone. Similarly, gold
is a soft metal, which will naturally scratch, and show wear and patina with time.
Many of the gemstones in the jewelry will crack, shatter or break if dropped or hit against a hard surface.
We recommend cleaning and storing the jewelry with a soft cloth designed especially for use with jewelry.
We advise that perfume, lotions, oils and any other beauty products not be used near the jewelry.
Please be careful to avoid exposing jewelry to household chemicals and cleaning
products, which may also damage the stones and / or gold.
Please do not wear the jewelry while swimming or bathing.
As stated, each piece is carefully crafted with attention to quality. Despite this, with wear your
Kathleen Whitaker piece may need to be repaired. Please contact us at info@kathleenwhitkaer.com
regarding the nature of the wear and required repair. Unless deemed a defect of
fabrication in creating the piece, repair costs are the responsibility of the customer.
We can provide an estimate of costs (inclusive of labor, materials, shipping/insurance) once received.
When shipping such repairs, please note Kathleen Whitaker Inc is not responsible
for the item (during transit) until it is received.
CUSTOM ORDERS
Please contact us regarding any custom orders and we will do our best to accommodate you.
Most custom orders will have a lead time of 4-6 weeks for delivery.
Discounts and promotions do NOT apply to custom pieces.
Custom handling fees may apply.
DISCOUNTS
Discount codes can NOT be used in conjunction with SALE items
or items bundled in GIFTS sets.
GIFT CARDS
The Kathleen Whitaker Gift Card is provided as a unique code redeemable
at kathleenwhitaker.com only.
Please note this is a PHYSICAL Gift Card that will be mailed out.
The recipient will not receive the code in an email.
This is a one-time code, so please treat it like cash.
Kathleen Whitaker is not responsible for lost or stolen Gift Cards.
The Gift Card is redeemable on all product categories (Classic and Objects Collections)
and sales at kathleenwhitaker.com. It can also be used to place a custom order.
Gift Cards never expire, are nonrefundable and cannot be transferred,
exchanged, resold, or redeemed for cash (except where required by law).
SHIPPING
We ship to all domestic, U.S. locations via USPS Priority. All domestic orders are processed
and shipped within 2-3 business days. Transit times are provided by the carrier,
USPS, and generally take 2-5 business days. The customer is responsible for any
and all shipping charges related to undeliverable packages, including return to sender
fees ($15) and fees for future shipments ($10 for USPS Priority).
If you would like a package to be intercepted and re-routed to a new address,
there is a $15 fee. If the value of your purchase is over $200,
signature confirmation will be required.
We now ship internationally to a list of countries provided at checkout.
We ship via DHL International Express for our international orders.
Please allow 2 weeks for delivery.
Kathleen Whitaker is not responsible for the payment of any duties,
taxes or other fees assessed to international shipments and
we are not responsible for any delays or other issues that may arise when
shipping internationally. Once your order has shipped, you will receive an email
with your tracking number. Shipping costs are determined by
the total value of the items purchased.
PAYMENTS
We offer secure online ordering through PayPal, which accepts Visa,
Master Card, Discover, and American Express.
PayPal is an easy, secure method of online payment, which does
NOT require a PayPal account.
SALES TAX
We charge sales tax for all orders within the state of California.
REFUND POLICY
We regret that at this time we cannot issue any exchanges or refunds.
All sales are final.
DAMAGES
If you receive an item that is damaged please contact us immediately.
All damages or missing items must be reported within 48 hours
upon receiving your order.
We offer repair service for merchandise purchased from an authorized retailer.
Please return the Product to the store from which you purchased,
and a sales associate will contact us to facilitate a repair.
The original sales receipt is required for all repairs.
For products purchased through kathleenwhitaker.com, please send an email
to info@kathleenwhitaker.com with images and a detailed description
of the damage.
NEWSLETTER SUBSCRIPTION
We offer 10% off your first purchase after subscribing to our newsletter.
You will receive a code once you sign up. The discount code will not
work if you are shopping any items on sale. The code cannot
be used in conjunction with any other offers.
We may use your email to contact you with notifications, announcements, newsletters
and other information that may be useful to you. You may opt out of receiving
any of these communications by contacting us at
info@kathleenwhitaker.com
or by using the “unsubscribe” link in the emails we send.